Definition

Managed IT Services Is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations.


Testimonial

“Alpha Care, Inc. has used the services of Alpha & Omega Consulting for the past 6 years and has found then to be excellent in providing professional solutions for our needs. They have been very responsive to our support calls on a very timely bases. I highly recommend them as an excellent IT company. I consider them to be a partner in our IT operations.”

Gary L. Olshansky, CEO
Alpha Care, Inc.



Testimonial

"Alpha and Omega Consulting is a wonderful ministry partner, helping us to be better stewards of our IT resources. Their knowledge and experience, combined with the tools they have at their disposal, enable us to manage our network more efficiently and effectively. The best part of working with AOC is their servant's heart - their desire to serve Christ through serving ministries, consistently seeking ways to add more value and improve the way IT supports ministry. Thank you, AOC, for offering your gifts and abilities to be a blessing to ministries!"

Tom Levanos, Acting Executive Director of Operations
Child Evangelism Fellowship, Inc.

Overview of AOC's IT Services


What are managed IT services? A Managed IT Service is transferring certain day-to-day related management responsibilities as a strategic method for improved effective and efficient operations. AOC's managed IT services provide our clients with customized, cost-effective IT services that meet specific needs. Our Managed IT Services are also referred to as Co-Managed IT Services, which are IT services in conjunction with an existing IT department.

Our IT Services for Businesses and Large Nonprofits are:

  • Traditional IT Services: Professional IT Consulting Services
  • Managed IT Services: 24x7 NOC* + Critical Infrastructure Monitoring
  • Co-Managed IT Services: 24x7 NOC + Critical Infrastructure Monitoring + Professional IT Consulting Services

    *NOC stands for Network Operations Center

 

Critical Infrastructure Monitoring

Our monitoring system provides insight.
Get insight into your servers and network devices. Be alerted as an issue happens and repair it before it becomes an emergency. Get a historical record of your system's hardware and software and access to a high level report that you've never had before. Easily locate and replace old hardware with the hardware reports. Go green save money thru desktop power management. Our monitoring system is almost unlimited and can be tailored to fit your reporting requirements.


Managed IT Services

NOC: 24x7 response and proactive management of servers and network devices.
Are your servers being watched 24x7? Our NOC's proactive management can avert data corruption, downtime and unwanted intruders. Servers are the technical heart of your business, they require management. Our NOC performs bi-monthly proactive management tasks and we respond 24x7 to system alerts and remediates the issue before it results in downtime. AOC bring value to our clients by providing this critical service for less.

Managed IT Services Benefits:
  • Our NOC proactively responds and remediates system alerts, to the best of our ability.
  • Critical patch management on the second Saturday of the month.
  • Performance and security reviews.
  • Detailed plan to month-by-month review systems such as AD, DNS, Disaster Recovery or any other application as requested. (co-managed only)
  • Additional technical support provided to the in-house IT department. (co-managed only)
  • Quarterly status and report presentation. (co-managed only)


Traditional IT Services

Professional IT Consulting Services.
Our Professional IT Consulting Services provide our clients with the additional support they need to complete projects or to back-fill the onsite staff. It is an ideal solution to provide on-demand IT support services cost-effectively.

Professional IT Consulting Services Benefits:
  • Experience: Our IT Support professionals have years of industry experience.
  • Rapid Response: Expect a 30 minute response.
  • English Speaking: All engineers are located state-side and speak fluent English.
  • Value: Discounted rates are availaible in blocks of time.

 

Creation of a Managed IT Support Solution

AOC's managed IT service solution begins with a comprehensive analysis so the final solution a tuned to provide real value to your organization. Then based on our client's need and our analysis results a customized IT support solution is proposed.

Additional IT Services

  • Helpdesk Support Service
  • Unified Ticketing System
  • Instant Server Recovery System
  • Online Data Backups
  • Network Intrusion Detection System
  • Hosted Microsoft Exchange and SharePoint (2H 2009)
  • Hosted Network in the Cloud (arriving 2010)


Supported Technologies Include (Brief List):

    All Microsoft Server Technology such as:
  • Windows Server 2000, 2003, 2008
  • Microsoft Exchange
  • Microsoft SQL
  • ...All Microsoft Server Technologies.
    Additional Support Technologies (not an inclusive list):
  • CISCO, HP, SonicWall, 3COM
  • Windows 2000/XP/Vista/7
  • Vmware
  • ...Many More 3rd Party Hardware and Software Vendors

AOC brings our dedication, passion and experience to helping our clients such as organizations like yours. Read our testimonials or contact us.